Shipping Policy

We are committed to delivering your order quickly, safely, and reliably.

 

1. Order Processing Time

  • All orders are processed within 1–3 business days
  • Orders are not processed on weekends or holidays
  • During peak periods, processing times may be slightly extended

 

2. Shipping Options & Delivery Time

We offer multiple shipping options to suit your needs:

Standard Shipping

  • Delivery time: 7–10 business days
  • Cost: $6.99
  • Free shipping on orders over $99

Fast Shipping

  • Delivery time: 5–7 business days
  • Cost: $9.99

Please note:

  • Shipping time does not include processing time
  • Delivery times are estimates only and may vary depending on location and carrier conditions

 

3. International Shipping

We ship to most countries worldwide.

  • International delivery typically takes 7–15 business days
  • Shipping fees will be calculated at checkout depending on your location

Customs, Duties & Taxes:

  • Customers are responsible for any customs duties or import taxes
  • We are not responsible for delays caused by customs clearance

 

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow 1–3 days for tracking information to update.

 

5. Multiple Shipments

In some cases, your order may be shipped in separate packages due to product availability or warehouse locations.
Items may arrive at different times.

 

6. Delivery Issues

Please ensure that your shipping address is accurate and complete.

We are not responsible for:

  • Delays caused by incorrect or incomplete addresses
  • Failed delivery attempts
  • Packages returned due to refusal or non-collection

If a package is returned to us:

  • We will issue a refund minus shipping and handling fees, or
  • Offer reshipment at the customer’s expense

 

7. Delays & Force Majeure

While we strive to deliver your order on time, delays may occur due to:

  • Weather conditions
  • Customs inspections
  • Carrier disruptions or peak seasons

We appreciate your patience and understanding in such situations.

 

8. Shipping Guarantee

  • All orders are fully tracked and insured
  • If your package is confirmed lost in transit, we will provide a replacement or refund

 

9. Scope of Application

This Shipping Policy applies only to retail (B2C) orders.

For wholesale (B2B) orders, bulk purchases, or customized shipments, all shipping terms, delivery timelines, costs, and responsibilities shall be governed exclusively by the specific contract or agreement signed between both parties. This policy does not apply to such transactions.


10. Contact Us

If you have any questions about your shipment, feel free to contact us at:

E-mail: info@astrachase.com

E-mail: service@astrachase.com

We’re always happy to help.